Terms and conditions

Updated August 2024

Therapy policy

Massage and therapy appointments can be cancelled or rescheduled without incurring a fee if done at least 24 hours in advance.

Reiki course policy

A deposit of approximately 50% is required to confirm your place in a Reiki course. This deposit is non-refundable. If you need to cancel or postpone, please provide ample notice. Deposits can be transferred to a future course date if you provide at least 14 days' notice. If you cancel within 14 days of the course start date, the deposit can only be transferred if your place is filled by someone else. If the spot remains unfilled, the deposit will not be refunded or transferred, and a new deposit will be required to rebook the course.

This policy has been implemented due to an increase in last-minute cancellations for fully booked Reiki courses, which has resulted in turning away other potential students. It's become necessary to enforce this policy to continue offering these courses.

Please do not request transfers or refunds if you cancel within 14 days and your place cannot be filled.

If you're struggling to pay for a Reiki course, consider our instalment payment option. We also kindly ask that you be fully committed before booking a course, keeping in mind the challenges faced by small businesses.

Thank you for your understanding and cooperation.